FAQ’s

Frequently Asked Questions

Find answers to frequently asked questions.

Fill out the Quote Request web form or call us at (626) 964-8700. Highest quality products plus competitive prices equal best value. We are certified in the following:

• UL R25886
• Panels Certified to NSF Standard # 7
• Los Angeles Research Report No. 25314
• California Energy Commission Title 20 Requirements
• Approved as “Type 1 Fabricator” by City of Los Angeles, CA-License No. FB02055
• Approved in State of Oregon (Insignia of Compliance)
• City of Houston, Texas Approved Fabricator Registration No. 772
• Hawaii Certificate of Compliance

Frequently Asked Questions

What makes Commercial Cooling different from other walk-in companies?

Commercial Cooling offers exceptional quality, custom sizing, solutions for specialized requirements, short lead times, and straightforward installation.

How do I check the status of my order?

You can check your order status by contacting us at (626) 964-8700.

Where can I find installation instructions for my walk-in?

Each walk-in unit ships with shop drawings and assembly instructions. Additional information is available in our product literature.

How long does it take to receive a quote?

Quotes for simple designs are typically provided within 24 hours. Larger projects involving multiple walk-ins or complex specifications may require additional time to ensure an accurate, comprehensive quote.

What are the specifications of your walk-ins?

We offer modular, prefabricated panels in 3½-inch, 4-inch, and 5-inch thicknesses, manufactured with foamed-in-place polyurethane insulation.

View Specifications

Do I need an insulated floor in my walk-in?

Insulated floors are generally required for walk-in freezers but are not typically necessary for walk-in coolers.

What is your warranty?

Commercial Cooling offers a 10-year limited warranty from the original shipment date, subject to normal use and service at the original installation site.

Component parts and doors are warranted against defects in materials and workmanship for one year from the shipment date.

How do I unload my walk-in when it arrives?

Walk-in units can be unloaded using a forklift or manually by removing individual components from the truck. Manual unloading typically requires a team of three to four people.

How do I identify my walk-in cooler?

Every walk-in cooler has a unique serial number. This number is used to identify your model, order replacement parts, and access warranty information.